What to do if precision optics is damaged during shipping?
2020-11-23
CRYLIGHT Photonics Co., Ltd. has purchased insurance for precision optics during the shipment. Once customers find the product is damaged, please contact us and we will arrange a refund or return for you. Before the product is shipped out, we ensure complete and full packagings of the product by using protective materials like bubble papers and wooden boxes. They prove to be functional to prevent the product from moisture, scratches, and damages. But once there are accidents during the shipment, we ensure customers' interests by seeking compensation from freight suppliers.
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CRYLIGHT is a great producer of optical crystals with steady quality and steady cost. The KTP Crystal series has become a hot product of CRYLIGHT. CRYLIGHT precision optical components will be strictly inspected in the aspects of its quality. Quality defects will be checked with regard to poor lasting performance, incomplete bonding, and stitching errors. KTP Crystal, a steel-framed building, has great toughness and elasticity, and stable structure. Excellent in earthquake resistance, it is a safe building that is widely favored by customers.
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We have refined a customer-centric belief system, focusing on delivering a positive experience and providing unparalleled levels of attention and support so customers can focus on growing their business.

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